Below you will find additional information related to our products.
Shipping and Returns
Fees
I do my best to prevent shipping costs to our customers. If you feel the shipping costs have been incorrectly or unfairly calculated, please contact me. Our shipping rates by destination are:
United States: Free shipping on all orders over 18$. This threshold means all neoprene products ship for free.
Canada: $11 minimum, then increases by weight of the order. The calculations can be inaccurate on larger orders, so please contact us if they seem high.
Rest of the World: $15 minimum, then increases by weight of the order. The calculations can be inaccurate on larger orders, so please contact us if they seem high.
Time to Ship
All products are made to order. Most items will ship within 3-4 days but can take up to a week depending on my schedule.
If there is any delay in your shipment, you will be notified as soon as possible. If we have any foreseeable delays in shipping, a notification will be placed on the front page.
Delivery Time
Most orders ship via USPS. Delivery time in the US is typically within 3-4 from the ship date. International orders will vary by location, but typically take 1-2 weeks. I've seen this take 3-4+ weeks during COVID.
Tracking
Tracking numbers are provided for all orders domestic and international. If a tracking number was not attached to your order, contact me and I will provide it to you.
Returns
If you have any quality issues with the product I offer returns and/or exchanges. Because all products are made to order, I cannot offer returns if you order the incorrect size. All objective dimensions are the diameter. And remember, 40K uses the 7.5" size, NOT 6".